At BBQ Flame Pro, we aim to deliver your outdoor grilling essentials quickly and efficiently so you can get started on creating memorable BBQ experiences. We understand that prompt shipping is an important part of your overall shopping experience, and we are committed to making sure your order reaches you in excellent condition and in a timely manner.

Shipping Rates & Eligibility We are pleased to offer free shipping on all orders over $79.99. For orders that do not meet this threshold, a flat shipping fee of $9.99 will be applied. This ensures that whether you’re purchasing a full-sized grill, a set of premium BBQ tools, or accessories, your shipping costs are always clear and transparent.

Processing Time Once your order is placed, it will be processed and prepared for shipment within 1-2 business days. During this time, our team carefully packages your items to ensure they are protected during transit. After processing, you will receive a confirmation email with your tracking details so you can stay updated on your order’s journey to your doorstep.

Delivery Times Our standard shipping typically takes between 5-7 business days, depending on your location. We strive to deliver your items as swiftly as possible so you can enjoy your new BBQ equipment without delay. Please note that unforeseen circumstances such as weather disruptions or holiday seasons may affect delivery times, but we’ll always keep you informed along the way.

Shipping Restrictions Currently, we only ship within the contiguous United States. We do not ship to Alaska, Hawaii, or international destinations at this time. If you’re unsure whether we can ship to your area or have any special shipping requests, please feel free to contact our support team at [email protected].

Damaged or Missing Items If your order arrives with any damage or if items are missing, please contact us immediately at [email protected]. We will promptly address the issue, working to either replace the damaged items or ensure missing pieces are shipped out to you as soon as possible. Customer satisfaction is our top priority, and we are here to make things right.

Thank you for choosing BBQ Flame Pro for all your outdoor grilling needs! We’re excited to help you gear up for your next BBQ adventure, and we’re always here to support you through every step of the shopping process.